Overall Summary on Existing Customer Service at Morrisons plc :: Business Management Studies

Overall Summary on Existing Customer Service at Morrisons plcAfter analysing the results I bugger off obtained from the questionnaire, I gather in concluded that the majority of the public that shopped atMorrisons tangle that the customer emolument overall is very sober.Morrisons customers feel that the customer military service is generally goodbecause they argon offered a lot of assistance from mental faculty and likewise begiven advice if requested by the customer.There are lots of facilities designed to make a visit to Morrisons as satisfactory and comfortable as possible for the general public. This isone of the causes for the customer service being rated as very good bythe present customers I have surveyed.Morrisons have extended opening hours, including Sunday trading. Thisis so that customers have more flexibility on the time they prefer toshop. This is good for the customers who rick or study because theytend to be innocuous in the even out to shop.The parking fac ilities for the customers at the Mayo Avenue Morrisonsstore, has an extensive free auto parking area. This includes spacesfor parents with children and also drivers who have disabilities.At Morrisons thither are Cash-Point machines for near major banks. Thisincludes HSBC bank and Lloyds TSB. This is so that customers canwithdraw money at the store and do not need to trip to the bank sothat they can withdraw money from their bank account.There are recycle facilities including glass, can, bottle, paper andtextile banks. This encourages customers to recycle. Also customers donot have to travel to other banks in Bradford to recycle.Morrisons have their own petrol station where petrol, diesel, free ofcharge tyre fondnesss are available and also confectionary and newspapersare on sale inside the petrol pump store. The tyre pumps enablecustomers to view the pressure of their vehicle tyres and can alsopump the tyres if necessary. The Morrisons petrol pump is open longhours so that cust omers can utilise the pump during the cessation theyshop at Morrisons in the late evening.At Morrisons, there are customer cafes offering snacks and hot mealsfreshly prepared in-store throughout the day. This is good for thecustomers with a busy schedule and also those who do not standardized to cook.For the parents and the babies there are baby-changing rooms withfacilities. There are nappy dispensers and also a machine where youcan purchase nappies from the vending machine. For all customers thereare toilet facilities where there are soap dispensers. For the special need customers there are disabled toilets that are specially designedfor the customers with disabilities.