A critical review of one article relating to aspects of transformation Assignment

A critical review of one article relating to aspects of transformation of work - Assignment ExampleBy year 2002, 2.3% of the working population of UK was working in the call centers. A call center is defined as an operation in which employees who utilize computers contract inbound calls or make telephone calls which are outbound. Those calls are processed by a call distribution system which is automated. Technological growth and macrocosm have led to the production of change and organizational form continuity. The paper relates to employment relations and organization at work. It also relates to the process of labor and control, gender, practices of homosexual resource management, emotional labor and unionization. It aids to the understanding of the nature of work in call centers.The article recognizes one theme in that, despite the customary aspects that integrate telephone and visual display unit technology, call centers work organization is not uniform. This necessitates the n eed to take account in relation to differences in a number of variables. The article focuses on work which embraces call centers which are within the parameters of work knowledge. Operators perception is examined regarding exercise of control, pace of initiate work and breaks determination. This tests the validity of regimentation as call center work description. Employees satisfaction levels are also examined relating to performance of tasks at work.Dedicated teams at two surveys which were conducted, engaged in observation of the processes of work. Observations from notes from the fields, containing accounts of interviews with staff, formed the initial qualitative data set. Questionnaire schedules were conducted in both surveys. Observations and interviews led to the provision of background knowledge which aided in the reflection of employee questionnaire. Questions were also formed based on consultations between human resource, call center managers and employees. The first sur vey was a telephone questionnaire conducted by managers. This was done to trammel